Terms of Service

Medzora — Last updated:

These Terms of Service (the “Terms”) govern your access to and use of the Medzora platform and any related websites, applications, and services (collectively, the “Service”), operated by Medzora (“Medzora”, “we”, “us”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

• The Service is intended for licensed medical professionals and their authorized clinic staff. By creating an account you represent that you are at least 18, have the legal capacity to enter these Terms, and (where applicable) hold the professional license you claim.
• Accounts are provisioned by Medzora staff or by a clinic administrator authorized by Medzora. Public self-signup is disabled.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at privacy@medzora.ae of any unauthorized use.

2. The Service

Medzora provides tools to draft, review, schedule, and publish healthcare content across third-party platforms, including AI-assisted drafting, compliance suggestions, asset management, analytics, and workflow coordination.

• The Service is designed to support your professional workflow. It does not replace clinical judgment, medical advice, or regulatory review. You remain solely responsible for the accuracy, legality, and appropriateness of anything you publish.
• AI-generated drafts must be reviewed and approved by a licensed clinician before publication.
• Features and pricing may change; we will give reasonable notice of material changes.

3. User content and license

You retain ownership of content you upload or generate (“User Content”). You grant Medzora a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process User Content solely to operate and improve the Service for you and your clinic. This license ends when you delete the content, except for backups purged on our standard rolling schedule (see our Privacy Policy).

4. Third-party platforms

The Service integrates with third-party platforms such as TikTok, Meta (Facebook, Instagram, Threads), YouTube, Google, and others. Your use of those platforms is governed by their own terms and policies. In particular:

• TikTok. Your use of TikTok through Medzora is subject to the TikTok Terms of Service and TikTok Privacy Policy. Medzora uses TikTok’s Developer Data and Commercial Tools (“DDCTs”) — specifically Login Kit, the Content Posting API, and the Display API — under the TikTok Developer Terms of Service and the Developer Data and Commercial Tools policies. You authorize specific OAuth scopes (for example user.info.basic, video.list, video.upload, video.publish). Medzora does not sell, rent, or use TikTok DDCT data for advertising, for building user profiles, or for training third-party foundation AI models. Our handling of TikTok DDCT data, including retention and deletion, is described in detail in our Privacy Policy.
• Revocation. You can disconnect any third-party platform in Settings → Integrations. Disconnection revokes the stored token and deletes associated cached data within 30 days.
• Compliance. You are responsible for complying with the terms, community guidelines, and advertising rules of every platform you publish to.

5. Acceptable use

You agree not to:

• Upload, generate, schedule, or publish content that is unlawful, deceptive, defamatory, infringing, or that violates healthcare advertising, professional licensing, or privacy rules (including UAE DHA/MOH/DoH and equivalent rules in your jurisdiction).
• Publish patient-identifiable information without lawful basis and documented consent.
• Impersonate another clinician, misrepresent credentials, or publish medical claims that are unsupported or misleading.
• Reverse engineer, scrape, or attempt to access the Service by any means other than the official UI or APIs.
• Interfere with the Service’s security or availability, including by probing, flooding, or submitting malicious content.
• Use the Service to train machine-learning models that compete with the Service.

6. Fees and billing

Paid features, if applicable to your plan, are billed as agreed in your order form or subscription confirmation. Fees are non-refundable except where required by law. We may suspend or terminate access for non-payment after reasonable notice.

7. Intellectual property

All rights in the Service (software, UI, brand) belong to Medzora or its licensors. Except for the rights expressly granted in these Terms, no rights are transferred to you.

8. Feedback

If you send us feedback or suggestions, you grant Medzora a perpetual, royalty-free license to use them without restriction. You warrant that your feedback does not include confidential information of a third party.

9. Term and termination

• These Terms apply while you use the Service.
• You may stop using the Service or request account deletion at any time.
• We may suspend or terminate access if you breach these Terms, pose a security or legal risk, or if continued operation is infeasible (for example, regulatory changes). Where practical, we will give notice.
• Upon termination, sections that by their nature should survive (ownership, disclaimers, limitation of liability, governing law) will survive.

10. Disclaimer

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated output will be accurate or suitable. Clinical decisions and published content are your responsibility.

11. Limitation of liability

To the maximum extent permitted by law, Medzora and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data, arising from or related to the Service. Our aggregate liability for any claim arising out of or related to these Terms will not exceed the greater of (a) USD 100 or (b) the fees you paid us for the Service in the 12 months preceding the event giving rise to the claim.

12. Indemnity

You will indemnify and hold harmless Medzora and its affiliates from any claim, loss, or expense (including reasonable legal fees) arising out of (a) your User Content, (b) your use of the Service in violation of these Terms or law, or (c) your breach of a third-party platform’s terms.

13. Changes to the Terms

We may update these Terms from time to time. Material changes will be notified in-product or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws rules. You and Medzora submit to the exclusive jurisdiction of the courts of Dubai, UAE, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement with Medzora, constitute the entire agreement between you and Medzora regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to you may be sent to the email on your account. Notices to us must be sent to the contact address below.